The British Library - Business Administrator Apprentice (Boston Spa)

Positions: x4

Weekly Wage: £279.00 per week (£9.30 per hour)

Working week:
Monday to Friday 10.00 am to 3.00 pm

Apprenticeship duration: 
15 months

Apprenticeship level: 
Advanced Level

Boston Spa, Wetherby

Start date:
October 2020

The British Library - Business Administrator Apprentice (Boston Spa)


The British Library is looking for enthusiastic individuals to undertake a business administrator apprenticeship within one of the Library’s key areas. We are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community.

Across the Library administrative support is key to the smooth running of the organisation. Although the teams have very different purposes there are key administrative tasks that you will undertake.

You will have the opportunity later on in the recruitment process to select your preference of role. You could chose to be involved in the Finance Team, HR Team, Technology Business Analysis Team or Programme and Project Management Team.

You will be involved in general administration work supporting the team. You will develop an understanding of HR practices to enable you to support the HR advisors with their administration. The role would also allow exposure to the workings of a busy HR section and the opportunity to shadow members of the team. 

Programme and project management:
You will support our major change programmes which look at how we can support our users with new technology, engage with new users and increase our presence in Yorkshire.  These are key programmes for the Library’s Living Knowledge Strategy and are varied, allowing us to tailor the apprenticeship to your interests.  You will gain a knowledge of project and programme management alongside your apprenticeship.

Technology Business Analysis:
You will assist the team in supporting and engaging with different parts of the organisation to understand their needs for current and future Technology initiatives by assisting the Business Analysts and Senior Business Analysts.

You will be involved in a range of activities covering risk management, internal audit, policy management and compliance, procurement and contract management and finance training.  You will help us ensure the Library’s finance policies and processes provide a strong control framework for legal and statutory compliance, and that they are robust and reflect the values of the organisation and wider best practice.  

In all teams the role will see you working closely with your colleagues to complete tasks such as:

  • Communicating with colleagues and other stakeholders using a variety of methods, including face to face, email, telephone and potentially via video conferencing
  • Maintenance of team databases and records and use team specific technology
  • Monitor and manage inboxes and diaries and respond to queries
  • Carry out desk-based research as required and compile reports

In the latter stages of your qualification you will manage a work-based project which will be decided between you and your line manager.

Company benefits
As a member of staff of the British Library you will have access to numerous benefits:

  • Civil service pension scheme and other financial benefits
  • An employer-paid medical cash benefit scheme
  • Flexible working hours
  • Generous annual leave entitlement
  • Family friendly benefits
  • An option to join the Library’s networks including: BAME, Gender Equality, LGBTQ+ and Disability Support.


  • Induction to The British Library, its purpose and values
  • Microsoft Office training – Word, Excel, Powerpoint and Outlook
  • Training on the administration tasks relating to the role.
  • Access to internal learning and development opportunities and internal courses
  • The training provider we partner with for the apprenticeship will deliver: online learning modules, a personal tutor and workshops.

Future Prospects/Progression
At the end of your apprenticeship you will have gained a level 3 qualification in Business Administration. You will also have gained significant work experience in a busy customer services environment, having worked for the UK’s National Library.

At the end of your programme you will have the opportunity to apply for internal vacancies at The British Library.

Apprenticeship Training provided

Qualification: Business Administration Apprenticeship
Level: 3
Duration: 18 months
Course Type: Apprenticeship Standard
Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your workplace.

Units Covered:
The Apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.

These are grouped into 3 themes which complement each other and are as follows:

  • Core Business & Administration
  • Managing Self & Personal Skills
  • Using Resources & Achieving Results.


  • After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme.
  • After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. The end-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship.
  • End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met. 
  • Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.

Employer description
We are the national library of the United Kingdom and give access to the world’s most comprehensive research collection. We provide information services to academic, business, research and scientific communities.

At the British Library we work hard to share our vast collection of books, newspapers, music, sound recordings, web pages and digital content with everyone, both in the UK and around the globe.

We also strive to employ passionate, diverse and forward-thinking people who we can offer a challenging and stimulating work environment, a competitive salary and benefits and a huge and varied range of jobs to choose from.

More information on the British Library can be found on our website

The British Library is a disability confident employer

Skills required
In order to access funding, we need to demonstrate an individual needs to be in a position where they will acquire substantive new skills and knowledge.

Whist we will not exclude applicants from applying should they have significant experience and/or higher level qualifications, we will need to assess the candidates ability to further build on these skills and experiences in an entry level apprenticeship.

Desirable skills include:

  • Communication skills
  • IT skills
  • Organisation skills
  • Administrative skills
  • Prioritisation skills

Qualifications required
We are committed to equal opportunities and welcome a broad diversity of talent to apply. If you are new to our industry, with no previous work experience, this apprenticeship opportunity may offer the perfect route as you will acquire new skills and knowledge to support your career progression.

GCSE or equivalent English (Grade C or 4) essential
GCSE or equivalent Maths (Grade C or 4) essential

Evidence of these qualifications will be required in order to progress in the recruitment process.

Personal qualities

  • Works well in a team and confident in asking for help if required
  • Reflective
  • Willingness to learn

Additional information/requirements that applicants should be aware of
You will need to be available for an assessment centre on the 8th and 9th September and you will be given interviews times that could take place on either of these days.

The assessment centre will be completed on video conference (e.g. Zoom or Teams) and will require internet and computer or smartphone access. We are committed to creating an inclusive environment and will be happy to discuss any adjustments that may be required for individuals to be able to attend.

Reality Check?
The British Library has followed government guidelines throughout the recent Covid-19 pandemic and as a result a significant proportion of staff have been working from home where possible. Whilst we are hoping to be returning to the office, the Library will continue to follow guidance which may make home working a possibility in the future.


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