HML - (West Croydon) -Accounts Assistant Apprenticeship

Positions: x1

Weekly Wage: £250 to £288 per week

Working week:
37.5 hours per week. Monday to Friday. 0900 to 1730 with a 1 hour (unpaid) lunch break,

Apprenticeship duration: 
17 Months

Apprenticeship level: 
Level 3

West Croydon (Greater London)

Start date:
Feburary 2021

HML - (West Croydon) -Accounts Assistant Apprenticeship


The role of a Credit Controller to manage debt recovery, which if a client has paid late or missed payments could involve stopping the supply of services. It is vital that a Credit Controller builds and maintains close links with all customers, to ensure smooth running of accounts and encourage timely recovery of payments.

Credit controllers are heavily involved in customer interaction, so will need excellent communication skills, good levels of diplomacy and the ability to inspire customer loyalty and satisfaction. The role works within a large finance and accounting team.

Primary Responsibilities

  • To issue demand collections by Letter, email and telephone in an organised and structured way as outlined by your Line Manager
  • Ensure overdue debts are followed up regularly and problem accounts are escalated for review and or for further action
  • Document all disputes or queries and where appropriate direct to the business contacts for resolution
  • To ensure all disputes and queries are regularly followed up and where necessary escalate to your Line Manager for further action where no progress is being achieved
  • Create weekly and monthly reports of overdue debt and accurately update daily for payment receipts
  • Creating and upholding payment procedures and policies that ensure timely payment
  • Reviewing and updating arrears tracking on PMS daily
  • Reviewing all notes and other records on PMS when final reminders are due
  • Monitoring all standing orders/direct debits and payment agreements
  • Raising and billing all fees and add to correct registers
  • Assist your Line Manager in reconciling accounts
  • Providing general administrative support to finance team
  • Proactively chase aged and current debt via email and telephone to help achieve both individual and team cash targets
  • With your line manager monitor and manage aged debt to reduce overdue amounts
  • Allocation of cash received to relevant customer accounts
  • Support your Line Manager in Assessing credit position of current debtors - assessing if any accounts on stop can be released
  • Customer and internal stakeholder query resolution
  • Record and maintain accurate audit trail on all accounts
  • Issuing statements and copy invoices as required
  • Collating data for any debts referred for legal action as required
  • Actively supporting process improvement
  • Build and manage relationships with the customer base
  • Responding to client queries


Internal Training

Every employee gets access to our online training platform. This is where we host our standard induction programmes and compliance-based training. Also used for soft skill development and MS office training.

We have set development programmes for those that progress through management with us and also, we sponsor industry relevant qualifications.

We also run many soft skills training courses to support staff and their development.

Any Future Prospects/Progression?

We are always looking for individuals that we can develop within our Finance functions. Those that show the right working ethos and aptitude for finance have the opportunity to develop and transition into a variety of roles.

Apprenticeship Training provided

Qualification: Business Administration Apprenticeship

Level: 3
Duration: 17 months
Course Type: Apprenticeship Framework

Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your workplace.

Units Covered:
The programme is spread across 18 months and typically covers 15 units with the option to take on extra stretch and challenge units if desired. These units are split into 3 themes which complement each other and create a better learning experience:

1) Communication in Business
2) Administrative Services and Functions
3) Working in Business Teams  

The programme will also require the apprentice to cover Employee Rights and Responsibilities (ERR) and Personal Learning and Thinking Skills (PLTS)

Functional Skills:
Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’s A – C or equivalents in English and Maths)

Skills required

  • The ability to work in a team as well as individually
  • Sound decision making
  • Good attention to detail
  • The ability to work under pressure and to deadlines

Qualifications required

  • GCSE A-C -4-9 in English and Maths or equivalent

 Personal qualities

  • A high level of attention to detail and numerical accuracy required.
  • Well-developed interpersonal and oral communications skills
  • A premium level of customer services skills
  • Ability to work on own initiative
  • Good numerical skills
  • Diplomacy
  • Ability to work as a team player
  • Ability to prioritise workload and work to stringent deadlines.


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