DPD Group UK (Dudley Port) - Compliance-Admin-Apprenticeship

Positions: x1

Weekly Wage: Year 1 £12,000 (£6.15 per hour) Year 2: £13,700 (£7.54 per hour) unless over age of 21 £15,990 (£8.20 per hour) unless over age of 25 £17,004 (£8.72 per hour)

Working week:
Mon-Fri 08.00 to 16.00

Apprenticeship duration: 
18 months

Apprenticeship level: 
Level 3

Dudley Port

Start date:
May / June 2021

DPD Group UK (Dudley Port) - Compliance-Admin-Apprenticeship


DPD is one of the UK's leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world.

Integrating our own extensive UK network with our unrivalled ground-based service to Europe and Air Express service to the rest of the world, we are well placed to satisfy all your distribution and logistics needs.

In addition, our team of people has the technology and information systems to provide a seamless service for you and your customers.

Full Description

To support the DQM by providing an administrative service in the areas of depot compliance. To

ensure that the processes that support the depot are maintained to a standard of excellence and

operated in line with company policy

Key Tasks/Areas of Responsibility

Fleet Support

  • Administer the stocks of uniforms and audit uniform standards across the depot.
  • Assist in the completion of daily vehicle checks
  • Carry out vehicle weight checks on a scheduled and ad-hoc basis
  • Conduct ID Badge audits and place orders where applicable

Ops Office Support

  • Support the Saturn Management processes
  • Answer telephone calls and provide support to drivers, customers and consumers
  • Assist Shift Managers with the allocation/booking of collections
  • Liaise with visitors & contractors ensuring the relevant H&S and Security paperwork is completed

Goods on Hold Support

  • Assist with depot collections & customer enquiries
  • Assist with the completion of parcel & content searches

DQM/OM Support

  • Support in the maintenance of DPD Training Academy users
  • Assist with the maintenance of depot compliance folders
  • Conduct analysis of depot compliance and report back to DQM/OM
  • Carry out such other duties as may reasonably be requested by Line Management

Please be advised this list is included in your programme but not limited to.



Level 3 

Year 1

£12,000 (£6.15 per hour)

Year 2:

£13,700 (£7.54 per hour)

unless over age of 21

£15,990 (£8.20 per hour)

unless over age of 25

£17,004 (£8.72 per hour)


Apprenticeship Programme 

Programme: Improvement Technician Standard

Level: 3
Duration: 18 months
Course Type: Apprenticeship Standard

Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your workplace.

What will be involved? The Improvement Technician Standard apprenticeship is focused on delivering measurable improvements across a business and provides learners with the knowledge, skills and behaviours to lead improvement teams. This programme will last for 16 months of teaching and learning, followed by an End Point Assessment, spread over 2 months. Following Initial Assessment, Enrolment and Induction, programme units are grouped into 3 themes which complement each other. These are Planning, Implementing and Reporting, with the 26 criteria standard criteria logically spread across these themes. Apprentices will be assessed on their knowledge and skills throughout the apprenticeship, this is tracked online using an e-portfolio and visits from a tutor every 4-6 weeks. After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are ready to complete the End Point Assessment at the end of the programme

End Point Assessment (EPA): The End Point Assessment will be completed by an Independent End Point Assessment Organisation and consist of three components: 1. Multiple Choice Examination (40-minutes duration) 2. Report, Presentation and Questioning (40-minute presentation, 35-minute questioning) 3. Professional Discussion underpinned by a CPD log (50-minutes duration) Apprentices must submit their Project Report up to one month after the gateway meeting.

Skills required

  • Work under own initiative 
  • Timekeeping
  • Attention to detail
  • We will in return offer additional development via selected workshops for the right candidate, including Communications, Finance, Presentation as well as support throughout the Apprenticeship. 
  • Good level of IT capability

Qualifications required

  • English and Maths be minimum GCSE Grade 4 (C) or equivalent
  • ICT Skills/Qual an advantage. 

Personal qualities
Must demonstrate our DNA:

  • Hard Work,
  • Passion,
  • Flexibility,
  • Honesty,
  • Respect.
Apply Back to all