AnyJunk, Apprentice Customer Service Adviser

Positions: x1


Weekly Wage: £288.46

Working week:
Monday – Friday, 8.30am – 5.30pm


Apprenticeship duration: 
13 months


Apprenticeship level: 
Intermediate level 2 apprenticeship


Location:
Putney, SW15 1AX


Start date:
As soon as possible

Working in a friendly, vibrant open plan office this is a great opportunity for someone who is passionate about delivering excellent customer service and has a ‘can do attitude’

In the breakout area, there is a pool table and sofa so people have somewhere to go and interact with others in a warm and friendly environment.

Working in a team of 3, the role offers stability, progression and developments and is a very reactive role.

Duties to include:

  • Dealing with enquiries from new customers - by phone and email
  • Liaising with our collection crews throughout the country
  • Looking after our key account customers (90% of what we do is for existing clients)
  • Reviewing and investigating complaints (when/if they arise)
  • Converting inbound leads into bookings
  • Responding promptly to ‘online chats’
  • Dealing with the workflow from the night before and responding with expected timescales

Skills required

You are a calm and articulate communicator who enjoys speaking with people at any level with a desire to learn and develop as we grow.

  • Fantastic attention to detail
  • Good IT skills
  • Excellent spoken & written communication skills – with fluent, idiomatic English

Personal qualities

  • Natural empathy and an outgoing, friendly personality
  • An ability to prioritise multiple tasks
  • Enthusiasm, pro-activity and a can-do attitude

Training provided

Customer Service Practitioner

Level: 2

Duration: 13 months

Course Type: Apprenticeship Standard

Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your work place.

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